Warranty
Select a product below to view its warranty information.
Warranty periods vary dependant on domestic and commercial use.
Please contact us with any questions you may have regarding product warranty.
Click here for warranty/service request form.
For further details, please select an individual product below.
| Model Number | Domestic Warranty | Commercial Warranty | |
| Water Heaters | |||
| DHE AU | 7 years full parts and labour | 1 year full parts and labour | |
| DEL Plus | 7 years full parts and labour | 1 year full parts and labour | |
| DHB-E LCD | 7 years full parts and labour | 1 year full parts and labour | |
| FFB 4 Remote Control | 5 years full parts and labour | 1 year full parts and labour | |
| DHF 13 C AU DHF 15 C AU |
5 years full parts and labour | 1 year full parts and labour | |
| DHCE 6/50 DHCE 8/50 DHCE 8/60 |
5 years full parts and labour | 1 year full parts and labour | |
| DEM 6 WSH 20 AU Sensor Tap |
5 years full parts and labour 1 year full parts and labour |
1 year full parts and labour 1 year full parts and labour |
|
| SNE 5 | 5 years full parts and labour | 1 year full parts and labour | |
| SNU 5 / 10 | 5 years full parts and labour | 1 year full parts and labour | |
| SHC 10 /15 AU | 5 years cylinder 3 years all other components 1 year T&P relief valve |
1 year full parts and labour 1 year T&P relief valve |
|
| Renewables | |||
| WWK 222 WWK 222H WWK 302 WWK 302H |
5 years cylinder and condenser 2 years sealed refrigeration system, including compressor, evaporator, valves and associated pipe work. All other electrical componentry 1 year T&P relief valve If your heat pump was purchased and installed from 1st July 2023 through the SOLAR Victoria - SOLAR HOMES program, your machine is warranted for five years on all components. |
2 years cylinder and condenser 2 years sealed refrigeration system, including compressor, evaporator, valves and associated pipe work. All other electrical componentry 1 year T&P relief valve |
|
| VLR 70 S | 2 years full parts and labour | 2 years full parts and labour | |
| VCR 180 MC | 2 years full parts and labour | 2 years full parts and labour | |
| LWZ 180 LWZ 280 VRC-W 400 |
2 years full parts and labour | 2 years full parts and labour | |
| LWZ 70E LWZ 170E Plus LWZ 370 Plus |
2 years full parts and labour | 2 years full parts and labour | |
| VRL-C Premium | 2 years full parts and labour | 2 years full parts and labour | |
| WPL 25 AC / 25 ACS WPL-A 05/07 WPL 17 ACS classic WPL 24 I WPL 57 |
5 years full parts and labour | 5 years full parts and labour | |
| WPF 13 S / 13 / 16 WPF 20 / 27 / 35 / 40 / 52 / 66 WPF 10M / 13M / 16M |
5 years full parts and labour | 5 years full parts and labour | |
| WPE-I 04 / 06 / 08 / 12 / 15 H 230 WPE-I 33 / 44 / 59 / 87 |
5 years full parts and labour | 5 years full parts and labour | |
| Room Heating | |||
| CON Premium | 5 years full parts and labour | 5 years full parts and labour | |
| CNS Trend | 5 years full parts and labour | 5 years full parts and labour | |
| CNS A CNS Trend M |
5 years full parts and labour | 5 years full parts and labour | |
| CK 20S CKZ 20S |
5 years full parts and labour | 5 years full parts and labour | |
| Electric Under Tile Heating (FTM & FTB) | 7 years full parts and labour | 7 years full parts and labour | |
| HTE 4 HTE 5 Ultronic |
5 years full parts and labour | 5 years full parts and labour | |
| Water Filtration | |||
| Stream 4 Stream 3 |
5 years housing 1 year other (ex. cartridges) |
5 years housing 1 year other (ex. cartridges) |
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