Warranty

Select a product below to view its warranty information.

Warranty periods vary dependant on domestic and commercial use.
Please contact us with any questions you may have regarding product warranty.

Click here for warranty/service request form.

For further details, please select an individual product below.

Warranty Registration
Model Number Domestic Warranty Commercial Warranty
Water Heaters
DHE AU 7 years full parts and labour 1 year full parts and labour
DEL Plus 7 years full parts and labour 1 year full parts and labour
DHB-E LCD 7 years full parts and labour 1 year full parts and labour
FFB 4 Remote Control 5 years full parts and labour 1 year full parts and labour
DHF 13 C AU
DHF 15 C AU		 5 years full parts and labour 1 year full parts and labour
DHCE 6/50
DHCE 8/50
DHCE 8/60		 5 years full parts and labour 1 year full parts and labour
DEM 6
WSH 20 AU Sensor Tap		 5 years full parts and labour
1 year full parts and labour		 1 year full parts and labour
1 year full parts and labour
SNE 5
Open Vented Tapware (MES, MES-G, MEW) 		5 years full parts and labour
1 year		 1 years full parts and labour
1 year
SNU 5 / 10 Plus
Open Vented Tapware (MES, MES-G, MEW)
Design-Kollektion Goose & Fixed Taps		 5 years full parts and labour
1 year
5 years replacement cartridge, product and parts
1 year labour and braided hoses and housing		 5 years full parts and labour
1 year
5 years replacement cartridge, product and parts
1 year labour and braided hoses and housing
SHC 10 /15 AU 5 years all components and labour, excluding PTR valve
1 year PTR valve		 1 year all components and labour, excluding PTR valve
HOT 2.6 N Premium Boiling Water Unit
Mono Tap
Design-Kollektion 3in1 Tap 		5 years full parts and labour
5 years full parts and labour
5 years replacement cartridge, product and parts
1 year labour and braided hoses and housing		 5 years full parts and labour
5 years full parts and labour
5 years replacement cartridge, product and parts
1 year labour and braided hoses and housing
Renewables
WWK 222
WWK 222H
WWK 302
WWK 302H		 5 years cylinder and condenser*
2 years sealed refrigeration system, including compressor, evaporator, valves and associated pipe work. All other electrical componentry* 
1 year T&P relief valve*
*includes labour		 2 years cylinder and condenser*
2 years sealed refrigeration system, including compressor, evaporator, valves and associated pipe work. All other electrical componentry.*
1 year T&P relief valve*
*includes labour
VLR 70 S 2 years full parts and labour 2 years full parts and labour
VCR 180 MC 2 years full parts and labour 2 years full parts and labour
LWZ 180
LWZ 280
VRC-W 400 		2 years full parts and labour 2 years full parts and labour
LWZ 70E
LWZ 170E Plus
LWZ 370 Plus		 2 years full parts and labour 2 years full parts and labour
VRL-C Premium 2 years full parts and labour 2 years full parts and labour
WPL 25 AC / 25 ACS
WPL-A 05/07
WPL 17 ACS classic
WPL 24 I
WPL 57		 5 years full parts and labour 5 years full parts and labour
WPF 13 S / 13 / 16
WPF 20 / 27 / 35 / 40 / 52 / 66
WPF 10M / 13M / 16M		 5 years full parts and labour 5 years full parts and labour
WPE-I 04 / 06 / 08 / 12 / 15 H 230
WPE-I 33 / 44 / 59 / 87		 5 years full parts and labour 5 years full parts and labour
Room Heating
CON Premium 5 years full parts and labour 5 years full parts and labour
CNS Trend 5 years full parts and labour 5 years full parts and labour
CNS A
CNS Trend M		 5 years full parts and labour 5 years full parts and labour
CK 20S
CKZ 20S		 5 years full parts and labour 5 years full parts and labour
Electric Under Tile Heating (FTM & FTB) 7 years full parts and labour 7 years full parts and labour
HTE 4
HTE 5
Ultronic		 5 years full parts and labour 5 years full parts and labour
Water Filtration
Stream 4
Stream 3		 5 years housing
1 year other (ex. cartridges)		 5 years housing
1 year other (ex. cartridges)