Servicewelt
Servicewelt App for Installers
The Servicewelt App gives you control, analysis and access to STIEBEL ELTRON heat pumps directly from your phone. It’s designed for professionals—offering local and remote connection options for smarter, faster service.
Smarter tools at your fingertips
Servicewelt is more than just remote control. It’s a powerful service companion. Whether you’re replacing a component or troubleshooting an issue, the app gives you all the information and tools you need.
Relay testing, parameter resets, and access to documentation are all built in. You can save system settings before a repair and restore them afterward, avoiding unnecessary setup time. It's designed to help you work smarter, support your customers better, and reduce repeat visits.
- Save and restore configuration settings after repairs
- Test individual relays to isolate issues quickly
- Look up spare parts, fault codes and system diagrams
- New features arriving soon, including guided troubleshooting
Diagnostics and service made easy
With Servicewelt, you can view error logs, run relay tests, and restore saved parameters after servicing. Everything you need—fault codes, wiring diagrams and spare parts lookup—is built in, so you can focus on resolving issues quickly.
- Detailed error messages with suggested solutions
- Parameter backup and restore after repairs or replacements
- Relay testing options for targeted diagnostics
- In-app access to spare parts, manuals and documentation
More features coming soon
We are continually developing the STIEBEL ELTRON Servicewelt App based on installer feedback.
New tools are on the way, including guided troubleshooting and support for additional heat pump models—helping you deliver faster, more effective service on every job.
Currently supported devices
- SHP-O 200/300 Plus – energy-efficient hot water heat pump for central domestic hot water preparation
- WPL and WPE-I – when connected via an Internet Service Gateway
How to get started
- Download the Servicewelt App from the Google Play Store or Apple App Store
- Log in using your Servicewelt installer credentials
- If you don’t have an account, contact technical@stiebel-eltron.com.au and we’ll help you get set up
Access is available to qualified installers only.
Download Servicewelt App for Android
Manage and service STIEBEL ELTRON heat pumps with ease, directly from your smartphone.
Available now for download via the Google Play Store.
Download Servicewelt App for iOS
Access advanced tools and remote servicing features on your Apple device.
Download the Servicewelt app from the App Store today.