Privacy Policy

Stiebel Eltron understands that it is an individual’s right to keep their personal information private. We are committed to protecting and maintaining the privacy, accuracy and security of personal information of customers and other persons whose information we collect.

Federal Privacy Laws and Stiebel Eltron
Federal Privacy Laws became effective from 21 December 2001. The legislation regulates the way organisations can collect, use, keep secure and disclose personal information. Businesses are required to handle personal information in accordance with the Australian Privacy Principles as outlined in the legislation. Stiebel Eltron is bound by and supports the Australian Privacy Principles for the handling of personal information.

What kind of information does Stiebel Eltron collect?
Stiebel Eltron collects information about:

The information collected may include your name, current or previous address, date of birth, phone numbers, email address, details of your services, billing information, IP address or other information you provide for us to perform services for you.

How is Personal Information Collected
Stiebel Eltron collects personal information in a number of ways including:

Personal information provided by other people
In some circumstances, Stiebel Eltron may be supplied with personal information about an individual from a third party, e.g., a referral from an existing customer, staff or sales representative. However, if Stiebel Eltron receives unsolicited personal information about an individual that is not necessary for us to conduct activities or services for the individual, we will destroy or de-identify the information as soon as practical.

Photographs and video of your image
When attending functions, events or promotions organised by Stiebel Eltron, individuals may be photographed or videoed and unless an objection is raised at the time, individuals are deemed to consent to such photography and video being used and reproduced in Stiebel Eltron’s publications, marketing collateral, websites, social media and other promotional material.

Updating and correcting personal information
Stiebel Eltron endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update or correct their personal information held by Stiebel Eltron by contacting Stiebel Eltron at any time during business hours or via email.

Management and security of personal information
Stiebel Eltron has in place steps to protect the personal information Stiebel Eltron holds, including secure storage of paper records and pass-worded access rights to computerised records both on the premises of Stiebel Eltron and on Stiebel Eltron’s website.

How will Stiebel Eltron treat sensitive information?
Sensitive information means:
Information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences or a criminal record and health information.
Unless you agree otherwise, or is allowed by law, sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose.

How Stiebel Eltron uses personal information provided

Direct Marketing
Stiebel Eltron may from time to time correspond with you via direct mail/email. We will generally only do this with your prior consent (where practical) and we will give you a choice to unsubscribe (or opt out) or receiving marketing information at any time.

Who might Stiebel Eltron disclose personal information to?
Stiebel Eltron will use and disclose personal information for the purpose for which it was collected. We may also disclose personal information held about an individual to:

Individual’s rights
Under the Commonwealth Privacy Act, an individual has the right to access any personal information which Stiebel Eltron holds about them and to advise Stiebel Eltron of any perceived inaccuracy.

Cookies and Web Beacons
Stiebel Eltron’s website uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses so-called ‘cookies’, text files that are memorised on your computer and enabling an analysis of the use of your use of our website. If you prefer not to receive cookies, you can adjust your internet browser to reject cookies or to notify you when they are being used. However, rejecting cookies may impact on the functionality of our website.

Links to other websites
Our website may contain links to other websites that are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Any complaints about a breach of the Australian Privacy Principles may be directed as follows:

Stiebel Eltron will investigate the complaint and respond in writing within 21 days.

Disclosure to overseas recipients
Stiebel Eltron may disclose personal information about customers to persons in Germany and any other country or territory where Stiebel Eltron has business. Such disclosure will be on the same basis as set out in this policy, except that Stiebel Eltron cannot take steps to ensure that the overseas recipient does not breach the Australian Privacy Principles, and to this extent, subclause 8.1 of the Australian Privacy Principles will not apply.

Enquiries (Further information:
To view Stiebel Eltron’s Privacy Policy or to make a request to access any personal information Stiebel Eltron holds, please write to your relevant local office. Please note that this Privacy Policy is updated from time to time, and reference should be made to the most recent version of the policy.

Updated May 2024